Ergonomic Employee Satisfaction and Tourist Experiences: A Review of Indirect Impacts on Tourist Satisfaction in the Hotel Industry.
DOI:
https://doi.org/10.69980/ajpr.v28i5.318Keywords:
Ergonomics, Employee Satisfaction, Employee performance Tourism Experience, Tourist Satisfaction.Abstract
The importance of employees and their organizational commitment has become increasingly significant for business success in today's fast-paced environment. This is particularly relevant in the service industry, especially in tourism, which faces challenges such as high employee turnover, customer loyalty, and other factors. Employee satisfaction is crucial in fostering organizational commitment, which ultimately improves the quality of services provided. From a tourist’s viewpoint, it is essential to understand how satisfaction with tourism services, delivered by ergonomically content employees, affects their experience. Ergonomics, a modern approach that incorporates advanced technologies, seeks to enhance employee performance and productivity while ensuring a comfortable work environment. This paper will explore how ergonomically satisfied employees contribute to a better tourism experience. The primary focus is on conducting a literature review of employee satisfaction within the context of ergonomics and its impact on tourism experiences in the hotel industry. This study will offer new insights into the indirect impact of ergonomically satisfied employees on tourist satisfaction in hotels. By understanding tourists' perspectives, this research aims to improve the tourism experience and better address the needs of visitors to destinations in India. Ultimately, this research will fill gaps in existing literature and create new opportunities for tourism studies.
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