Patient Satisfaction Level in OPD and IPD and Their Comparison

Authors

  • Manmohan Krishna Pandey
  • Purnima Mittra Pandey

DOI:

https://doi.org/10.69980/ajpr.v28i5.766

Keywords:

Patient satisfaction, OPD, IPD, hospital care, healthcare quality.

Abstract

Background: Patient satisfaction is a key indicator of healthcare quality and reflects the effectiveness, accessibility, communication, and overall functioning of healthcare systems. Measuring satisfaction in both Outpatient Departments (OPD) and Inpatient Departments (IPD) provides insight into service gaps and areas needing improvement. Objectives:
  1. To assess patient satisfaction levels among OPD attendees.
  2. To assess satisfaction levels among IPD patients.
  3. To compare OPD and IPD satisfaction domains.
Methods: A cross-sectional study was conducted at Government Medical College, Ayodhya, during November 2021. A total of 180 patients (OPD = 100; IPD = 80) were selected. A structured questionnaire assessed satisfaction across domains: registration process, waiting time, doctor interaction, staff behaviour, cleanliness, availability of medicines, and overall experience. Data were analysed using percentages and comparison charts. Results: Overall satisfaction was higher in IPD patients (82%) compared to OPD patients (67%). OPD dissatisfaction was mainly due to long waiting times (56%) and overcrowding. IPD dissatisfaction was mainly related to sanitation issues (18%) and delay in investigations (22%). Conclusion: IPD satisfaction was significantly higher than OPD satisfaction. Improving OPD waiting times, streamlining registration, and enhancing cleanliness in both areas may enhance patient experience.

Author Biographies

Manmohan Krishna Pandey

Professor, Department of Medicine, ASMC, Gonda.

Purnima Mittra Pandey

Associate Professor, Department of Pathology, ASMC Gonda.

References

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3. Gupta SK et al. OPD satisfaction in Indian hospitals. Indian J Public Health. 2019;63:122–7.

4. Singh A et al. Patient waiting time and satisfaction. J Family Med Prim Care. 2020;9:350–4.

5. Patel N, Chauhan N. Nursing satisfaction in IPD. Int J Community Med. 2018;5:872–6.

6. Mishra P et al. Sanitation and patient safety. Indian J Community Health. 2017;29:341–6.

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Published

2025-06-24

Issue

Vol. 28 No. 5 (2025): American Journal of Psychiatric Rehabilitation

Section

Articles

License

Copyright (c) 2025 American Journal of Psychiatric Rehabilitation

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

This is an Open Access article distributed under the terms of the Creative Commons Attribution 4.0 International License permitting all use, distribution, and reproduction in any medium, provided the work is properly cited.