Role of ICT in Legal Process: General Population Perspectives
DOI:
https://doi.org/10.69980/ajpr.v28i2.806Keywords:
ICT in Legal Processes, Access to Justice, Digital Literacy, Legal Technology AwarenessAbstract
This study examines the awareness, perceptions, and challenges faced by the general population regarding the use of Information and Communication Technology (ICT) in legal processes. With a sample of 250 respondents, findings reveal high awareness of general platforms like e-Courts but very low familiarity with specific tools such as e-Filing and the National Judicial Data Grid. Income and location significantly influence ICT awareness, highlighting a digital divide between urban and rural populations. Despite a positive perception of legal costs, the impact of ICT on justice accessibility is poorly understood. The study recommends targeted digital literacy programs, infrastructure improvements, and public awareness campaigns to bridge gaps and promote equitable access to digital legal services.
References
1. Targeted Digital Literacy Programs: Government and legal institutions should conduct workshops and training sessions aimed especially at rural populations and lower-income groups to increase ICT literacy related to legal services.
2. Enhanced Public Awareness Campaigns: Mass media and social media campaigns should be deployed to inform citizens about available ICT tools in the judiciary and how to use them effectively.
3. Improvement in Infrastructure: Investments in internet connectivity, especially in rural and semi-urban areas, are critical to bridge the urban-rural digital divide.
4. User-Friendly Legal Platforms: Legal ICT platforms should be designed with simplicity and accessibility in mind, possibly with regional language options and mobile-friendly interfaces.
5. Collaboration with NGOs and Community Groups: Partnering with local NGOs can facilitate outreach programs and provide on-ground support for digital legal services awareness and usage.
6. Monitoring and Feedback Mechanisms: Establish systems to gather user feedback on ICT legal services to continuously improve usability and address barriers.
7. Subsidized Access to Digital Legal Services: Provide subsidized or free access to ICT-enabled legal services for economically disadvantaged populations to encourage their participation.
Bibliography
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